Operations Lead

Delivery and project execution

• ​Own end-to-end delivery of client deployments, from order to installation, commissioning and handover
  

• ​Set and track timelines, milestones and dependencies across engineering, product and field teams, and make sure commitments are met
  

• ​Plan and coordinate field deployments across Nigeria, Ghana and Kenya, including logistics, permits, site readiness and installation crews
  

Supply chain and vendor management

• ​Manage the full supply chain for sensors, electronics, solar components and enclosures, including sourcing, procurement, importation, customs clearance and inventory
  

• ​Build and manage relationships with manufacturers, suppliers, logistics providers and installation partners, including negotiating terms and holding vendors to performance standards
  

• ​Forecast demand and manage inventory levels to avoid stockouts and delays
  

Quality assurance

• ​Design and run QA processes for incoming components, assembled units and deployed stations
  

• ​Work with the engineering team on testing protocols, calibration standards and failure analysis
  

• ​Track field performance, uptime and maintenance issues, and drive fixes back into product and suppliers
  

Client management

• ​Serve as the main operational contact for clients after contract signing, including onboarding, deployment updates, service levels and issue resolution
  

• ​Monitor client satisfaction and service commitments, and flag risks early
  

• ​Work with the commercial team on scoping, pricing inputs and delivery feasibility for new deals
  

Operations leadership

• ​Build scalable systems, processes and documentation for delivery, procurement, QA and support
  

• ​Own operational budgets, KPIs and reporting to the CEO
  

• ​Manage regulatory, compliance and import documentation across operating countries
  

• ​Hire, lead and develop the operations team as Miri grows

• Bachelor's degree in engineering (electrical/electronic, mechanical, systems, industrial or a related discipline)
  

• ​5+ years of experience in operations, supply chain, project delivery or engineering management, ideally with hardware, IoT, energy, telecoms or infrastructure products
  

• ​Proven track record of delivering complex projects on time and managing multiple vendors and stakeholders at once
  

• ​Hands-on experience with procurement, importation and logistics, ideally in Nigeria or elsewhere in Africa
  

• ​Strong grasp of quality management and testing for physical products
  

• ​Experience managing client relationships and service commitments
  

• ​Strong analytical skills and comfort with data, dashboards and operational metrics
  

• ​Clear communicator who can work across engineers, clients, suppliers and leadership
  

• ​High ownership, sound judgment, and comfort working in a fast-moving, resource-constrained startup
  

• ​Willingness to travel within Nigeria and to other operating countriesSkills:

• Strong analytical and problem-solving skills with the ability to understand complex systems.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple tasks, priorities, and deadlines.

• Solid communication skills, with the ability to translate technical concepts to non-technical stakeholders.

• Proficiency in productivity tools (Excel, Google Workspace, project management software).

• Familiarity with systems modelling, data analysis, or operations dashboards is a plus.

• Ability to work independently and within a team in a fast-paced environment.

• Nice-to-Haves
  

• ​Experience with environmental monitoring, sensor networks, solar/off-grid systems or telecom deployments
  

• ​Background in a scaling startup or leading an operations function
  

• ​Familiarity with ISO 9001 or similar quality frameworks
  

• ​Experience sourcing from manufacturers in China or other international markets
  

• ​Project management certification (PMP, PRINCE2) or lean/Six Sigma training
  

• ​Experience working with government or development-sector clients
  

What Success Looks Like

• ​First 6 months: delivery timelines are predictable, vendor performance is tracked, and a documented QA process is running for all units shipped.
  

• ​First 12 months: multi-country deployments run smoothly, the supply chain supports growth without delays, and you've started building the operations team.
  

• ​Beyond: you're ready to step into the COO role and lead operations as Miri scales across the continent.

• Competitive Salary

• HMO